The general conditions of sale and delivery of Studio2 Communications apply to this warranty policy. These terms can be found at Terms & Conditions Studio2 Communications BV. This document contains the primary warranty regulations and the warranty periods for Studio2 Communications products.
General conditions for warranty and insurance
Within eight (8) days after a defect in the functioning of the equipment has been found, the defect must be reported in writing to Studio2 Communicaties. This can be done via Studio2 Support. The buyer is responsible for shipment of the equipment to Studio2 Communications. Studio2 Communications will examine the equipment after receipt. When Studio2 Communications finds a defect in the equipment, it will repair this defect if possible. If repair of the equipment is not possible, then equivalent equipment will be made available if the equipment is still within the warranty period. When the warranty period of the equipment has passed, Studio2 Communications shall contact the buyer to discuss the alternatives for repair or replacement. If there is no defect in the functioning of the equipment detected, Studio2 Communications shall contact the buyer to discuss the alleged malfunctioning. If the equipment is to be returned to the buyer, this will be at the expense of the buyer. If the equipment is visually damaged, warranty does not apply; except when this is explicitly mentioned. If the malfunctioning of the equipment is caused by carelessness, negligence, willful misconduct or recklessness, warranty does not apply. The equipment has to be used in accordance with the rules in the manual at all times. Firmware on devices, systems or servers has to be updated until the most recent version. For other and additional warranty regulations, Studio2 Commmunications refers to the general conditions of sale and delivery.
Warranty and insurance
Studio2 Communications guarantees the functioning of the “hardware” without any time limitation under the following conditions.
- Buyer has an active license;
- The license period of the “hardware” has not been interrupted for more than three months;
- Buyer extends his license for at least one more year;
- Theft and loss are explicitly excluded from the warranty;
- The “hardware” is used in accordance with the rules in the manual;
- The damage to the “hardware” is not caused by carelessness, negligence, willful misconduct or recklessness;
- CoachLINK – 2 year
- CoachDISPLAY – 2 year
Software and Services
- There is no warranty period applicable on neither software products nor services.